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Hiring Manager Voice of the Customer

Intuitively, recruitment leaders recognize that strong partnerships forged between recruiters and their hiring leaders are a key ingredient to making a top-quality hire. This relationship begins with recruiters understanding, at a very granular level, what their hiring leaders expect both from the process itself, and the level of service from their recruiter. Surveying hiring leaders to solicit feedback about their expectations, as well as scoring recruiters on their actual performance, enables recruiters to create measurable action plans to improve the process as well as service levels.

Within the Lean Human Capital Community, our HMART (Hiring Manager Assessment of the Recruitment Team) results coupled with corresponding action plans, show marked improvement in both scores and hiring leader’s satisfaction with the recruitment partnership. Analysis shows results can improve as quickly as six months from initial baseline surveys. But do improved survey scores result in positive recruitment performance outcomes?

In this webinar replay you will learn:

  • Current trends in improved hiring leader and recruiter partnerships
  • Highlights of The Lean Human Capital recruitment best practice library
  • Correlation between strong recruiter, hiring leader partnerships, and performance outcomes

Deb Vargovick, Senior Consultant, Lean Human Capital by HealthcareSource

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