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Build a Patient-Centered Workforce: How to Select, Align, Develop, and Continuously Retain Highly Engaged People

A Patient-Centered WorkforceTM is made of highly-engaged people and teams who endeavor to provide patient-centered care. As the healthcare labor shortage continues, healthcare organizations will need to hire highly-skilled employees who are engaged and accountable, and will go above and beyond to do more with less.

Download this white paper to learn how to:

  • Efficiently select engaged, accountable candidates
  • Consistently align expectations of excellence with employees
  • Thoroughly develop employees with continuous improvement
  • Continuously retain top talent


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What Is a Patient-Centered Workforce?

A Patient-Centered Workforce is made of highly-engaged people and teams who endeavor to provide patient-centered care. It honors the whole person and family, respects individual values and choices, and ensures continuity of care. When care is patient-centered, patients will say, "they gave me exactly the help I want (and need) exactly when I want (and need) it."