The 2012 HealthcareSource HCAHPS Readiness Survey solicited input from healthcare human resource and nursing professionals on the top hiring and performance initiatives for increasing HCAHPS scores.
View the 60 minute HCAHPS Readiness Survey Results webinar to learn the results, along with commentary from our distinguished panel. This webinar includes strategies for:
- Increasing physician service-excellence training
- Identifying HCAHPS education gaps between management and staff
- How HR can champion talent management strategies to increase scores
- Hiring for core HCAHPS competencies