2125d HCAHPS and Performance Management White Paper

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Learn how HR can lead the way in boosting HCAHPS scores.

HCAHPS and Performance Management: 5 Strategies to Increase Scores
White Paper

Our new white paper, HCAHPS and Performance Management: 5 Strategies to Increase Scores, explores new research on HR technology. In addition, healthcare HR experts share their strategies for increasing HCAHPS scores through effective performance management. You'll learn how to:

  • Identify behaviors critical to patient satisfaction
  • Set performance goals and incorporate them into job evaluations
  • Conduct regular performance appraisals that include HCAHPS goals
  • Capture critical feedback between performance evaluations
  • Use feedback to reward employees and reinforce desired behaviors
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